Return to Sender
If there was a shipping issue where your coffee was sent to the wrong address, the party responsible would have to pay the new shipping fee. For example, sometimes a customer will incorrectly enter their address. We then mail out the package and the post office returns it back to us. To correct the issue, we would have to purchase a new shipping label address with the correct address. Therefore the new shipping cost will be charged to the customer.
Lost Shipment
If the item has been lost and confirmed by the shipping carrier that it was a "no delivery", we will then re-ship free of charge.
Refunds **Due to the perishable nature of coffee and food regulations, we are not able to refund or accept returns on coffee.**
Damages & Returns
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Email us at info@yellowtruckcoffeeco.com. We will replace all damaged items at no cost to you.
Order Cancelation
Orders that have not gone into fulfillment can be canceled and refunded. Once fulfilled we cannot cancel the order. Please allow 48 hours' notice of subscription cancelations.